Refund policy

Returns and Cancellations

We will accept returns for any reason within 14 days of receipt. This excludes earrings unless faulty (for hygiene reasons) and personalised or bespoke items.

To request a return, please use the contact us form to message us, including your full name and order number. Once the return is authorised, please return the jewellery in all its original packaging to the address provided in the authorisation email. It is your responsibility to ensure that the jewellery is returned safely, so we recommend using a trackable and insured service, such as Royal Mail Special Delivery. We are in no way responsible for items that are lost in transit, so please retain proof of postage. The buyer is responsible for all returns costs. If when the item is received it is deemed to be faulty, the postage paid will be refunded up to the value of £7.50.

You may cancel your order within 24 hours, however once you have received the email saying we have despatched your item(s), we will be unable to cancel the order. You can still return any unwanted pieces within the 14 day returns period.

Items that have been obviously misused or abused will not be refunded and will be returned to the buyer at their own cost.